Customers orders processing

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Good service is the key to success.

Orders management

Selling jewelry online is the first stage of your business process. Receiving the payment, communicating with your customers, shipping, following up the delivery and clients satisfaction – these are only few steps of the whole process. This is why it is most important to have all the information, all the control, all the planning in one place,  simple to use, accessible from every place.

  • Accumulate orders from all connected accounts
  • Manually fine-tune the order before approval
  • Set automatic actions for different kinds of orders
  • Upload relevant documents (i.e. post office shipping document.)
  • Print shipping labels and packing slips
  • See the complete history of the order

Clients management

Acquiring new customer is always a challenge. This is why, the existing clients base is the most important asset of each business. In jewelry and diamonds sales, returning clients take a big part of growing your business. And the keyword for repetitive purchase, aside astonishing products, is excellent service. To provide this , and to engage the returning purchases, Valigara creates an simple-to-use interface, which enables an immediate drill-down into the clients base, direct access to your clients and additional tools to take your clients from occasional to permanent basis. If by offering cross-sales of jewelry of the same type or collection, by offering discounts and attending users in the right timing, all this to engage your existing clients and target rightly the new audiences.

  • Manage clients in the integrated CRM module
  • Identify buyers with highest potential for the upsale
  • View client’s complete history
  • Update clients on relevant news and offers
  • Manage both standard (retail) and special (wholesale) buyers separately

 

Complete the whole chain to see your online jewelry business growing!