Orders & Clients management
Jewelry orders are not as simple. Custom products, personalization and adjustments, replacing stones and materials, creating sets are part of the business. Receiving the payment, communicating with your customers, shipping, following up the delivery and clients satisfaction – these are only few steps of the whole process. This is why it is most important to have all the information, all the control, all the planning in one place, simple to use, accessible from every place.
- Accumulate orders from all connected accounts
- Use the Orders Dashboard to stay on track of your orders
- Manually fine-tune the order before approval
- Set automatic alerts and actions
- Update your clients by email about the orders status
- Store relevant documents (i.e. post office shipping document.)
- Design and Print production stickers, shipping labels, packing slips or any other docs
- See the complete history of the order
Acquiring new customer is always a challenge. This is why, the existing clients base is the most important asset of each business. In jewelry and diamonds sales, returning clients take a big part of growing your business. To provide tools for perfect service, and to engage the returning purchases, Valigara creates an simple-to-use interface, which enables an immediate drill-down into the clients base, direct access to your clients, additional tools to take your clients from occasional to permanent basis.
If by offering cross-sales of jewelry of the same type or collection, by offering discounts and attending users in the right timing, all this to engage your existing clients and target rightly the new audiences.
- Manage clients in the integrated CRM module
- Identify buyers with highest potential for the upsale
- View client’s complete history
- Update clients on relevant news and offers
- Manage both standard (retail) and special (wholesale) buyers separately
Complete the whole chain to see your online jewelry business growing!